Help & Troubleshooting

Stuck on a setup or trade not copying? Ask here.

• Tradovate OAuth keeps redirecting back to login — 35 votes · 8 comments

  Click 'Connect Tradovate', land on Tradovate page, log in with demo creds, redirected back to Copygram and… still says 'Not connected'. Tried Chrome + Firefox.

• Bot not picking up trades from a channel I'm admin of — 52 votes · 3 comments

  Channel is small, I'm admin, the Copygram bot is added. Signals look like a normal . Room is active, source is enabled, but 0 trades in logs. What am I missing?

• Account showing inactive after upgrading to Pro — 41 votes · 5 comments

  Just upgraded from Starter to Pro. Trading account that was working is now flagged 'Inactive'. Restarted the room, reconnected the credentials, same thing. Did the upgrade reset something?

• Receiver opens trades 10–15 sec after signal — is that normal? — 28 votes · 2 comments

  I time-stamped a few. Telegram message → MT5 fill is consistently 10–15 seconds. Sender→Copygram seems instant in logs, the lag is clearly receiver side. VPS is in Frankfurt.

• Two trades for the same signal — duplicate fills — 31 votes · 8 comments

  Single channel, single room, single receiver. One signal in chat = two trades on MT5. Reactions / replies are off. Any idea?

• Telegram channels failed to load after I changed my number — 64 votes · 3 comments

  Re-logged into the Telegram session in Copygram with my new number. Now in 'Pick channels' it just spins and says 'Failed to load channels'. Cleared and re-paired twice. Anyone else?

• Webhook signals not firing into MT5 — checked secret, still nothing — 87 votes · 2 comments

  Set up a TradingView strategy alert with the JSON payload from the Copygram docs. Webhook URL + secret are correct, I tested with the curl example and got . But on MT5 the room shows 0 signals received. Logs are empty. …

• Telegram CFD signal → Tradovate futures, how do I map it? — 49 votes · 8 comments

  Provider posts . I want it to fire YM on my Tradovate. Is there a symbol mapping anywhere or do I need a separate room per symbol?

• Edge Function returned a non-2xx — webhook test from TradingView — 38 votes · 3 comments

  Sending a test alert from TradingView to my Copygram webhook URL. TradingView UI shows 'Webhook returned 4xx'. I'm 99% the secret is right (copied straight from the room). Where do I see the actual error?

• Tradovate connection drops every ~6 hours — 96 votes · 5 comments

  Connected via OAuth, works fine then suddenly receiver shows 'Disconnected' and I have to re-auth. Anyone seen this? Is there a token refresh issue?

• MT4 Hosted not compatible with FTMO server — what now? — 73 votes · 3 comments

  Tried to add my FTMO Demo (FTMO-Demo2) as MT4 Hosted. Copygram says 'server not supported'. I read somewhere FTMO needs MT4 Standard — can someone confirm and link me to the right guide?

• Stop loss not being placed on receiver — 44 votes · 8 comments

  Sender MT5, receiver MT5 Hosted. SL is in the original signal and visible on the sender. Receiver opens the trade but with no SL attached. Both rooms have 'Copy SL/TP' enabled.

• How do I cap my daily loss across all rooms? — 67 votes · 4 comments

  I have 3 rooms running on the same prop account. Need a global daily-loss kill switch (e.g. -3%) that shuts everything down for the day. Is this in Copygram or do I need to do it on the broker side?

• Contract sizes doubling up on Tradovate receiver — 58 votes · 8 comments

  Sender is MT5 sending 0.10 lot EURUSD. Receiver is Tradovate (6E). I set the multiplier to 1.0 expecting 1 micro per 0.10 lot but it's opening 2 contracts. Is there a different conversion?