Help & Troubleshooting · Solved
By Oksana · · 41 votes · 5 comments · 1353 views
Just upgraded from Starter to Pro. Trading account that was working is now flagged 'Inactive'. Restarted the room, reconnected the credentials, same thing. Did the upgrade reset something?
This was me last week. Re-pair the Telegram session — the token expired silently and the channels list endpoint just times out instead of erroring.
Score: 14
0.10 lot EURUSD = 10k EUR notional ≈ 1 mini 6E (not 1 micro). So 2 contracts probably means your multiplier is doing 1 micro per pip, not per lot. Set it to 0.1.
Score: 27
Daily-loss kill switch isn't in Copygram yet. I use my prop firm's daily DD as the hard stop and a 0.5% per-trade cap to make sure I can't blow it in one signal.
Score: 13
Open a ticket from the support widget with your room ID — Tradovate token refresh is something we're tracking. Logs help us narrow it down.
Score: 19
Switched to MT4 Standard, EA installed, all good. Cheers.
Score: 7